Trade Advantage Program

How may we help? Most questions can be answered using the links to the left or in our FAQs.
If you still need assistance, please use this form to send us an email or view our additional contact information below.

For the most up-to-date order information or to start the return process, view Order Status.

If you need to cancel or change an order please call or chat with us during our normal business hours.

Privacy Policy

Contact Customer Service


Monday – Friday
6am to 5pm Pacific

7am to 3:30pm Pacific

Phone: (877) 445-4486
Fax: (916) 444-5885

Corporate Office & General Inquiries

2020 L Street, LL10
Sacramento, California 95811

Phone: (877) 445-4486
Fax: (916) 444-5885

Press & Media Inquiries

Email Press Team

Catalog Opt Out

Please use this form to opt out of receiving the Lumens catalog.

Some brands are excluded.

Alessi, Artek, Arteriors, Artkalia, Bambrella, BDI, Bernhardt Design, Blomus, Blu Dot, Calligaris, Cane-line, Carl Hansen, Cherner Chair Company, Chilewich, Copeland Furniture, Driade, dweLED, Ethnicraft, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Gan Rugs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Huppe, Iittala, Kartell, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Luceplan, Lyon Beton, Magis, Marset, Midj, Minka Aire Fans, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nelson Bubble Lamps, Nomon, Petite Friture, QLOCKTWO, Roll & Hill, Secto Design, Teckell, Toulemonde Bochart, Visual Comfort, Vitra, Vondom, WAC Lighting, ZANEEN design. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All open-box, clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Discount does not apply to furniture, clearance or open-box items.